When do I receive my order?
We are based in the UK. We offer express shipping ( Express delivery: 2 to 3 days for all printed documents). Holdups at customs can cause a delay.
How is my order packaged?
Your order will be packed in a sturdy, padded envelope or box. No reference to novelty or travel documents are made on the outside or inside. We use different sender addresses and do not use branded packaging. In the envelope you will find an item that contains your order.
How is shipping guaranteed?
If your order does not arrive, or gets seized, we will in all fairness ship your order again. For free! We have the following reshipping conditions. Free reshipping takes place after 5 days. Most packages arrive within 1 week and the ones that don’t, will be delivered in the following 1 week. International mail and customs can have various delays, hence the waiting period.
If you have entered an incorrect address (Like forgetting the apartment number), then we cannot reship for free. The address is printed out EXACTLY as you enter it, no manual actions on our side (unless you ask us to). However, we do not leave you standing in the cold, so to compensate you will get a code for a 20% discount on your next order. You can give an alternative address for the 2nd shipment. We will also use a different stealth method.
To what countries do you ship?
We ship worldwide to all countries we receive orders from. We guarantee delivery for all countries we ship to.
Lost Items in Transport (Refund)
If there is any damage to the packaging on delivery, contact us immediately by mail If the contents of your package is damage we will ship you a new product free of charge, or reimburse you the cost of the product. Furthermore, Photographic evidence will be require to confirm the damages to the product.
Your complete satisfaction is our ultimate goal. If you are not satisfied with any item(s), you may return the unused portion within 7 days of purchase for a FULL CREDIT REFUND. We’ll also provide free return shipping if your return is the result of our error. Once your return is received and inspected by our staff (usually within 24 hours of receipt), we will process your refund.